Frequently Asked Questions
How do I make a purchase?
Browse through our shop section. Once you have found an item, click on the 'Add to Shopping Bag’ button below each item. Review your selection by clicking the bag icon at the top right of the page and selecting ‘View Cart’. You can use the 'Remove Item' link to delete items from your shopping bag. If you wish to continue browsing, click on the 'Continue Shopping' button. To complete your order, click on 'Proceed to Check Out' button.
Do I need to set up an account to place an order?
YES. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process. Register with us and you'll be able to enjoy the following benefits through your Outhouse account:
- Track your orders and review past purchases.
- Save your address and card details so you can shop even quicker next time.
- Manage your account details, address book and email preferences.
To create an account, simply click on ‘REGISTER' at the top right of the page to fill in your details.
I´ve forgotten my password.What should I do?
If you have forgotten your password, click here to change it or follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.
How should I know the products you sell are authentic?
As this is the official online store of Outhouse we guarantee that every item we sell is 100% authentic and that the materials used are true. All pieces come in a signature Outhouse packaging with authentication cards.
Please note that we are unable to comment on the authenticity of any items not purchased from Outhouse.
What size should I choose?
All products are free size and all rings are adjustable.
In addition, our customer care team can answer all your questions on sizing and fit - simply email us at email@example.com for advice.
Are the colours of products shown on the website accurate?
While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.
How do I know if an item is in stock?
All items are in stock unless 'SOLD OUT' is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email firstname.lastname@example.org to find out if there is a backorder for that item (you will need to be a registered user).
Can I re-order an item that is sold out on the website?
Yes. We do get fresh stock of products that are sold out. Because of our products being hand crafted, it could take up to 3 weeks.
There is an "Order Inquiry" link right next to the Sold Out sign under each product, you can fill in your details and you will be notified via email once that item is back in stock. Please note One-of-a-kind items do not come back in stock.
If the product you want to buy is out of stock, please email email@example.com to find out if there is a backorder for that item (you will need to be a registered user).
What payment methods does Outhouse accept?
We accept payments via CC Avenue. For orders within India, we also offer Cash on Delivery. Bank transfers are accepted upon special request.
If you are not able to make a payment via the above listed methods, please send us an e-mail at firstname.lastname@example.org and we will send you options to pay.
Is it safe to use my credit card online at Outhouse?
At Outhouse, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Outhouse.
Why do I need to re-enter my credit card details when I add a new address?
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
How do I remove saved credit card details?
THERE ARE TWO WAYS TO REMOVE PREVIOUSLY SAVED CREDIT CARD DETAILS: Edit or add new shipping or billing address.
During your next purchase, simply 'UNSELECT' the option 'REMEMBER MY PAYMENT DETAILS' on the payment page.
Does Outhouse ship to multiple addresses?
We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Do I need to sign for my order at the time of delivery?
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature and proof of ID.
Can I change my shipping address after my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have been dispatched.
Can I add items to an existing order?
Yes, you may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package you will need to make a new order.
How will I know you have received my order and when will the payment be deducted?
After placing an order, you will be sent an email confirming that it has been received. Your payment card will be debited for your order on the day we send you the formal order confirmation. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
Where is my order?
We aim to dispatch all orders within 5-7 working days. Once your order has been dispatched you will receive an email confirmation of your shipping details and a tracking number with which you can track the status of your order.
How long will it take for my order to get delivered?
Orders within India are shipped through multiple partners like FedEx, Delhivery, EcomExpress, Aramex, DTDC, BlueDart, etc. All orders are delivered within 3-4 working days after dispatch.
International orders are shipped via Aramax or DHL. Shipping charges and transit time will vary, depending on the location. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs.
Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Do you ship internationally?
Yes, we do ship internationally to over a 230 countries via our reputed courier agents.
How much duties and taxes will I have to pay?
VAT, duties and taxes will be applicable as per your country's regulations and will be borne by the customer. In some cases, you may be required to pay the additional customs/RAS/VAT/ duty value to the courier company in order to receive your order.
For India, all prices are inclusive of VAT.
Please note we are unable to advise the duty amount. For more information, please write to us on email@example.com
Is my package insured?
All items are insured from Outhouse are insured against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
What packaging will my order be shipped in?
Your order will be delivered to you in our signature Outhouse boxes, which not only look fabulous, but make the perfect storage solution.
Can I exchange the jewellery I buy online at an Outhouse store?
Unfortunately, not as online retail is separate from our stores.
What are cookies? Should I be worried about them?
Registered customers who have cookies enabled will be automatically recognized when they visit Outhouse - your name will appear in a welcome message at the top right hand corner of the website.
When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.